Shipping policy

Delivery

Deliveries to Finland

You can see the delivery charges for your order when you have selected the payment and delivery methods in the online store. Parcels can be tracked with the item ID. For business customers we may use Kiitolinja in addition to the delivery methods offered by Posti. The method of delivery for business customers is determined by the size and delivery address of the order, in addition to what has been agreed previously with each customer. Whole bales of cotton tricot are always charged a pallet fee.

Delivery methods for consumer customers in deliveries within Finland

  •  Delivered in or at the mailbox
  •  Pick up from Posti parcel locker. You receive a code in a text message to pick up the parcel once it has arrived at the parcel locker.
  •  Pick up from a postal outlet. You receive a text message from Posti once the parcel has arrived at the postal outlet you have selected.

Deliveries outside Finland

For deliveries outside Finland, we use the services offered by Posti (Express Business Day, Parcel Connect, Priority, and EMS), and Postnord/DPD/MyPack Collect. The delivery methods offered vary according to the country of destination. You can see the available delivery methods and delivery costs in the online store before you place your order and pay for it. The delivery time depends on the delivery method and destination.                                                                         

Delivery times within Finland

Usually our delivery time within Finland is 2-4 working days, depending on the contents of the order, the delivery method and seasonal peak times. Ofilia Handmade does not take responsibility for delays caused by force majeure situations or indirect harms caused by possible delays. If the item you have ordered is not available, we will contact you to set a different delivery time, or, you may cancel the order, in full, or only for the item in question. Note handmade items which are not held in stock have different delivery times which are given in the product descriptions for each product.

 

Missing or damaged parcels

If a parcel gets lost or damaged during the shipping, please notify us without delay. If the parcel has been damaged by Posti during the shipping, make a complaint immediately at the postal outlet.



Unclaimed parcels

Leaving a parcel unclaimed does not correspond to cancelling or returning your order. For leaving a parcel unclaimed, without notifying us that you wish to cancel your order, we will charge you 10 EUR.